Frequently Asked Questions
Mental Health Issues
What are your fees?
We are a private specialist clinic and believe that our fees are reasonable and reflect the high standard of care that we provide. Our fees are based on what is recommended by the AMA for specialist consultations. Individual consultation fees will vary depending on the services provided within each consultation. Please note we don’t bulk bill. Read more about Our Fees
Do you work with separated families?
We do work with children with separated parents. Parents are required to inform us of any Court Order that restricts access of either parent/guardian to the child’s personal information. At kudos, we believe that the best outcome for your child will be achieved when parents are agreed on what is best for their child. Where high levels of conflict exist between parents, it may not be possible for us to provide the best service for your child.
Can I claim on Medicare?
Yes, you can claim if you have a valid referral from your GP. We offer online Medicare claiming on the day of consultation. You must have registered your bank details with Medicare prior to the consultation. For details visit Medicare
Do I need private health insurance?
No, you don’t. Our services are not claimable through private health insurance.
What should I bring to the first appointment?
We suggest you bring with you:
- Valid referral from your GP
- Medicare card
- Your completed Patient Registration Form (if you haven’t already sent it back)
- Your child’s ‘My Health, Learning and Development Record’ (Green Book)
- Previous reports (eg x-rays or scans, blood tests, speech pathology, audiology, psychology, school reports)
- Bullet points about what you’d like to talk about
Will I have to wait?
We respect everyone’s time however, consultations don’t always go to plan. We work with human beings who are complex and we may run over time. We do know that the last thing you want to do is to have to stick around with a child who doesn’t like to wait so we’ll do our best to let you know if the doctor is running late. We also welcome a phone call to check if your doctor is running on time.
What about Repeat Prescriptions?
Sometimes children will be advised to take medication. Generally, prescriptions will only be given at the time of the appointment and you may need a review appointment before a repeat script can be provided. Phone requests for repeat scripts may incur a fee.
How do I pay?
Accounts are payable on the day of your consultation. We accept cash, EFTPOS or major credit cards (Not American Express).
How do I cancel my appointment?
Please call the practice by midday 24 hours prior to your appointment. This gives us time to offer the appointment to other children who require support. Failure to notify the practice will be considered a Late Cancellation and will incur 50% of the consultation fee. Future appointments will not be made until this fee is paid.
What if I have an emergency?
The practice doesn’t provide afterhours service. In case of emergency, please go to your nearest hospital or call 000.
What if I’m not happy with the care we’re getting?
We encourage you to speak to us and let us know how you’re feeling. All good relationships start with open communication so we suggest you raise any concerns early.